Jumat, 17 April 2015

The Customer is Always Right




Do you agree that the customer is always right?

No! I do not agree that the customer is always right. Because the relationship between employees and customers should be a mutually beneficial relationship. Between them must have good communication and should be mutual respect. But, the customers feel that they should be given the maximum service, without thinking that employees can make mistakes unintentionally. Employee shall perform services as possible in order to get sympathy from the customer.

 My good Experience as a Customer

A few months ago I went to a beauty salon. Provided a very comfortable place and the service was awesome. The women will feel like a queen for a day. Hospitality employees who were there so make customers comfortable, so customers are welcome to linger there.
When I came there with my mom, we were greeted with a friendly greeting. We are welcome to sit and wait for our turn. We were given some snacks such as candy, cookies, and a glass of water. We also provided many beauty magazines to read while we were bored. Very satisfactory service to a beauty salon. The price offered is not too expensive, we can indulge ourselves with reasonable price and good service.








Kamis, 16 April 2015

TRAVEL AGENT

Eridani Tours and Travel


            CV. Eridani Tour and Travel was originally established at the initiative of Mr. Sugiat in mid-August 2004. He was able to establish this CV as already experienced in the field of Tour and Travel for more than 20 years and has sufficient capital. The choice of location in Malang Malang is also the consideration that the tourism industry that is promising and profitable business in this tour. Until now Mr. Sugiat remains the owner and CV. Eridani Tour and Travel. Since the beginning of the CV. Eridani, mid-August 2004, CV.  
            Eridani Tour and Travel office located at Regency Tower No. 1, Jl Kol. Sugiono Malang until now .Providing quality service and high standards in the form of convenience, comfort and speed in tours and travel services to customers who are students or college, schools, companies and communities so that they are satisfied and loyal to the company
Build long-term relationships with customers as one of the competitive advantages
CV Eridani Tour and Travel provides several products and services and tarvel tour to meet the needs of the community. Products and services are as follows:

3.4.1 Ticketing
         We provide air ticket purchasing service for home and abroad as well as tickets for ships (PELNI). Some Airline tickets we provide is Garuda, Mandala, Merpati, Mandala, Lion Air, Batavia Air, Wings Air, Sriwijaya Air, Citilink, Air Asia and others. We provide the best possible services to enable customers in the plane ticket reservation.

3.4.2 Travel (Tourism)

        We provide a variety of travel packages, Study excursie and spiritual tourism. Some of them are travel to Jakarta, Bandung, Bali and Lombok, Yogyakarta and others. Besides, we also provide a package Bromo Tour, tour in the city of Malang and Batu Malang as well as Java Park, Beach Balekambang and others.

3.4.3 Travel
       We are an agency that has experience in the travel route Malang services to Blitar, Sidoarjo, Juanda, Tanjung Perak, Surabaya and surrounding areas. With the shuttle to the destination facility, insurance and cooperation with the Juanda airport, we provide the best service for customers so that business trip or usual will be more enjoyable.

3.4.4 Reservation

      We provide a wide range of hotels in Malang of different types of hotels for consumers who want to enjoy the city of Malang. As well as various cities in Indonesia. We can make reservations according to customer requirements. With an extensive network, needs a place to stay will be fulfilled. We also will provide the best service for customers.

3.4.5 Tourism Bus Rental

3.4.6 Car Rental

       Tour or business will not be smooth if not supported by the vehicle or car. For customers who want to use a car to travel in and out of town, we rent a car with a variety of types and brands like Suzuki APV, Panther, Kijang Innova, Kijang LGX and Avanza.

 
Office: Ruko Gadang Regency No. 1, 
Jl. Kol. Sugiono, Gadang, Malang. 
Telp. (0341)807240-7053385-fax.837624 Email:eridani_trvl@yahoo.com
http://eridanitravel.blogspot.com/


PANORAMA TOURS

 
        In 1998 Panorama Group decided to add the company after establishing inbound and outbound transportation business, turning it into a group of travel and tourism are the most integrated without losing focus in the process of learning to master the core competencies and then developed to achieve the necessary economies of scale.

        Born in situations Panorama Group which continues to grow rapidly, Panorama Tours grow and become a national market leader during the first decade of operation. Being a travel and tourism management company that has won numerous awards through innovation and expansion of the expansion. Travel Adikarya 2010, six awards IMAC during 2008-2013, two awards Indonesia Tourism Award, seven MURI and hundreds of other awards from the government, tourism boards, independent agencies, etc., proving that the Panorama Tours has been a strong player in the tourism industry.

       With services include travel management company, leisure and retail travel management, corporate incentives tours, online travel, travel documents, franchise business trip, panoramic tours provide a one stop solution to serve business travelers and as well as entrepreneurs. With hundreds of travel consultants at no less than 100 points of sale throughout Indonesia and regional offices in Malaysia, Singapore, and Beijing, Panorama tours provide services to local and foreign customers.

Travel Management
       Business unit of travel management companies and focuses on Free Individual Travel (FIT) to meet the growing market. As a one stop travel solution, Corporate Business Development (CBD) has more than a thousand corporate accounts and cements our position as one of the leading corporate travel agency in Indonesia.


Leisure Tour Management
       Leisure Tour Management offers group tour packages to almost every part of the world's retail customers, ranging from individuals, couples and families. Tour participants will be free from the problem of complexity, including preparing for flights, hotels and transportation, queuing to get into a tourist attraction, and so on.

Corporate Incentive Management
       Corporate Incentive Management runs the planning, preparation and execution of the company incentive trip. With a professional team as a tour organizer who made a special itinerary for enterprise customers.
value

1. Synergy (Synergy)

Complementary and utilize the existing advantages to achieve maximum results. Effective communication is the main requirement.

2. Pursuit of Excellence (Keprimaan)

Continuously striving to be the best in everything that is done

3. Integrity (Integrity)

Fair and business ethics.

4. Reability (reliability)

Strive earnestly and consistently to meet commitments.


5. Innovative and Proactive (Innovative & Proactive)

Constantly looking for new way to provide a unique and valuable service. Intelligent in anticipation of all the challenges

6. Trully Care (Care)

Bring happiness and smiles to millions of customers.

PT. Panorama Tours Indonesia
Panorama Building Lt. 2
Jl. Tomang Raya No. 63
Jakarta Barat, Indonesia 11440
helpdesk@panorama-tours.com
(021) 2556 5199
 
http://www.panorama-tours.com/#

Senin, 26 Januari 2015

Tugas Softskill 4







1SA03
Dian Ambar Riani
Syarah Firdaus
Maurizka Dheanda Putri
M. Naufal Fajrin
Tegar I. Adibrata
Mustika Raudhatul J.

Kamis, 06 November 2014

Kelebihan dan Kekurangan Iklan Layanan Masyarakat


Kelebihannya : kelebihan dari iklan ini adalah penyampaian pesan dan ajakan sudah tepat dan dapat dimengerti oleh orang yang membacanya. Gambar dan slogan yang disampaikan sudah baik.
kekurangannya : Kekurangan dari iklan ini adalah sebaiknya slogan yang digunakan menggunakan bahasa inggris yang dapat diterima dan dimengerti.  Karena sebagian orang yang membaca belumtentu mengerti dengan bahasa yang digunakan.

 
Kelebihan : kelebihan dari ikan ini adalah dari segi penggunaan bahasa yang sudah sangat baik. Singkat, padat, dan jelas sehingga dapat dimengerti. Dan dari segi penggunaan background gambar sangatlah mendukung pesan yang disampaikan. 
Kekurangan : kekurangan dari iklan ini adalah sebaiknya menggunakan gambar globe atau bola dunia, supaya lebih mendukung slogan yang ada.


Kelebihan : kelebihan dari iklan ini adalah gambar dan penggunaan kata yang dapat dimengerti banyak orang.
Kekurangan : kekurangan dari iklan ini adalah penggunaan bahasa yang tidak baku, sehingga terkesan tidak sesuai dengan aturan penulisan. Dan menggunakan istilah anak yang dijual /kg itu sangat tidak pantas menurut pendapat saya.

Selasa, 07 Oktober 2014

MACAM MACAM IKLAN



1.PENGERTIAN IKLAN
Iklan memiliki berbagai macam jenis, berdasarkan sifatnya iklan dibedakan atas iklan niaga dan nonniaga. Iklan niaga dibuat untuk mempengaruhi khalayak/masyarakat supaya tertarik untuk memiliki, membeli, dan mengunakan produk yang diiklankan. Iklan nonniaga/layanan masyarakat dibuat untuk menarik perhatian masyarakat sehingga masyarakat mempunyai rasa simpati atau memberikan dukungan terhadap hal yang diiklankan.

2.PENGERTIAN IKLAN KOMERSIAL DAN LAYANAN MASYARAKAT
Iklan layanan masyarakat adalah iklan yang menyajikan pesan-pesan sosial yang bertujuan untuk membangkitkan kepedulian masyarakat terhadap sejumlah masalah yang harus mereka hadapi, yakni kondisi yang bisa mengancam keselarasan dan kehidupan umum.
 iklan komersil yaitu iklan yang bertujuan untuk meningkatkan pemasaran suatu produk dan jasa.dan juga iklan yang bertujuan untuk menarik minat pembeli.


3.PERBEDAAN IKLAN KOMERSIL DAN LAYANAN MASYARAKAT
Jika iklan Komersil bertujuan untuk meningkatkan pemasaran dan menawarkan barang,Iklan Layanan Masyarakat lebih bertujuan untuk untuk pencapaian kondisi berkehidupan yang lebih baik

SUMBER: WIKIPEDIA




CONTOH IKLAN KOMERSIL


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CONTOH IKLAN LAYANAN MASYARAKAT


 
 

SUMBER:WWW.GOOGLE.COM